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Client
Pal Serwis
Industry
Pallet Trading and Logistics
Product
Internal BPM app for employees
Date
January 2024
Skills
Airtable
Softr
Documint
Founded in 1999, Pal Serwis has emerged as the leading and most reputable entity in the field of pallet trading in the northeastern part of Poland. With an extensive network of delivery and collection points, the company has strategically positioned itself to cater to the local market's demands effectively. Over the years, Pal Serwis has expanded its horizons and is now open to collaboration with local, national, and international partners. The company's success is underpinned by its commitment to reliability, quality, and predictability, as evidenced by its wealth of experience and numerous client references.
The aim of the application was to create a system that streamlines the internal processes of a complex organization like Pal Serwis. This application serves as a prototype designed to introduce digitalization within the company, systematize existing processes, and lay a solid foundation for the development of a dedicated system built using traditional programming methods.
Previously, the company relied on paper-based solutions to exchange crucial information among employees about current orders. With the new application, Pal Serwis can now track the entire process from production to delivery in real-time. The application includes functionalities such as managing a customer database, monitoring product inventory across all warehouses, tracking the company's finances, facilitating purchasing, and assigning custom tasks to other employees from managerial-level users.
The client needed a system that would eliminate the practice of storing order data on paper and emails to streamline various processes within the company and facilitate continuous monitoring of operations as well as communication among employees.
From the outset, Pal Serwis emphasized the responsiveness of the application across both desktop and mobile devices, including tablets and phones. Another important consideration in selecting the technology was the turnaround time, which was desired to be minimized for the client's convenience.
Consequently, we opted to build the application using low-code solutions and integrate them with the necessary tools to execute additional functionalities, such as generating a PDF document confirming the product dispatch by Pal Serwis. Utilizing these solutions enabled us to deliver the application as quickly as possible, ensure compatibility with the required device types, and provide functionalities tailored to various user roles within the system.
We seamlessly integrated low-code tools to accelerate the development process. This approach allowed for swift prototyping and testing, ensuring the application's functionality aligned with Pal Serwis's operational needs.
We tailored the application to manage and track various company processes effectively. This included functionalities such as real-time tracking of deliveries, financial monitoring, and task allocation from roles like the CEO to other employees. These customizations aimed to enhance operational efficiency and streamline internal communication.
To meet Pal Serwis's emphasis on accessibility, we developed a responsive application compatible with desktops, tablets, and mobile phones. This ensured that all users, regardless of their device, could access the application smoothly, enhancing user experience and facilitating broader use within the company.
We designed the application to accommodate and interact with seven distinct user roles within Pal Serwis, each with unique functionalities and interfaces tailored to their specific responsibilities. This approach ensured a customized and intuitive user experience for every user type, enhancing the application's versatility and adaptability to the company's diverse operational requirements.
We developed a dynamic user interface within the application that adapts to the specific needs and roles of each of the seven distinct user types at Pal Serwis. This customization ensured that each user has access to the functionalities most relevant to their responsibilities, optimizing user engagement and productivity across the board.
Through our collaboration with Pal Serwis, we delivered a dynamic, fully functional prototype application that promptly addressed their pressing operational challenges and set the stage for future growth and technological development.
The integration of the advanced functionalities and the multi-user role interface not only streamlined operations but also positioned Pal Serwis for continued efficiency improvements and process optimization.
Furthermore, the application serves as a prototype designed to systematize existing processes and lay a solid foundation for the development of a dedicated system built using traditional programming methods.