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CASE STUDY
Bike-Space:
The place that was born out of a passion for bicycles
The place that was born out of a passion for bicycles
Client
Bike-Space
Industry
Bicycle Servicing and Repair
Product
Web app for tablets
Date
March 2024
Skills
Airtable Database
Airtable Automations
Airtable Interfaces
Javascript
Documint
Twilio
60%
Reduction of service time by
10 days
Implementation time
About Client
Bike-Space is a medium-sized company based in Białystok, specializing in comprehensive servicing and repair of bicycles adapted to both recreational and professional riding. The company's primary focus is on providing exceptional service, the Bike-Space team strives to ensure that each cyclist receives the highest care and attention that their bike deserves. Whether you are a weekend rider or a competitive athlete, our commitment to excellence remains unwavering.
About the project
The purpose of the application was to create a new tool tailored specifically to the customer's requirements, enabling the use of tools tailored to their needs. Its functionality has been designed to make it easier to service bicycles, add and track the progress of service requests, and maintain an archive of a customer database.
The goal of the project was to improve service processes such as data storage, ensuring the ability to notify customers and ensuring compatibility with mobile devices. All this was aimed at increasing efficiency, simplifying the service process and centralizing data management in one place available to employees.
Clients Problem
The client turned to us, facing a challenge related to the limitations of the existing solution, and was looking for a new platform that would better suit his needs. The main areas of dissatisfaction included slower application performance, the complexity of the interface with an excess of features that were not useful to the customer, and the lack of key tools such as sending SMS notifications informing customers about the progress of their service requests and automatic creation of external release documents. Moreover, incompatibility with mobile devices made the system even more difficult to use.
In response to these challenges, we decided to use ready-made low-code tools and integrate them in a way that allows storing a customer database. The implemented solutions included migrating data from the previous system, facilitating the process of creating new service orders, creating a database of products used in the company and implementing the function of sending SMS notifications to customers. Moreover, we have introduced a mechanism for monitoring and managing the status of service orders and enabling the generation of external documents in PDF format, ready for printing. Thanks to these activities, we managed to significantly increase the efficiency and usability of the system for the client.
Challenges for 2N
- Ensuring seamless integration with existing processes and workflows specific to the client's operations, while also adapting the application to accommodate any unique requirements.
- Conducting thorough research and analysis of cost-effective tools and technologies to minimize the financial burden on the client while maximizing the application's capabilities and performance.
- Developing robust integration mechanisms to automate processes and consolidate all necessary functionalities within a single, user-friendly interface, thereby streamlining operations and enhancing efficiency.
- Establishing robust data management protocols to effectively organize and maintain a substantial customer database, ensuring data accuracy, security, and accessibility for the client's ongoing needs.
What we did
Integration of Low-Code Tools
We seamlessly integrated low-code tools to optimize the platform for efficiency and user-friendliness. This involved migrating data from the previous system, ensuring a smooth transition without any disruption.
Customized Service Order Process
We tailored the application to streamline service orders, enabling effortless creation and tracking. This customization provided real-time updates on request progress, enhancing customer satisfaction.
Enhanced Communication Channels
We implemented SMS notifications to keep customers informed about service request statuses. This feature improved engagement and reduced the need for manual follow-ups, saving time and resources.
Optimized Product Database Management
We created a robust product database for seamless access and streamlined management of inventory data. This enhancement significantly improved inventory control and decision-making processes.
Automated PDF Document Generation
We incorporated a feature enabling the automatic creation of PDF documents that summarize the details of each service offered. These documents include crucial information like pricing, product listings, and service types, all generated directly within the application. This implementation streamlined documentation processes, notably enhancing efficiency and accuracy in managing external transactions.
Outcome
Through our collaboration, Bike-Space gained access to a dynamic tool that swiftly addressed their immediate needs while paving the way for future growth and innovation. By alleviating the complexities of programming and system development team management, our solution enabled Bike-Space to seamlessly integrate functionalities tailored to their interests. This facilitated rapid adaptation to the new system and allowed for further business development. The automation implemented and integrated into the application through the utilization of low-code tools not only streamlined operations but also laid the groundwork for continued efficiency enhancements and process optimization within the company.
What we accomplished:
- Reduced service time by 60%, leading to increased efficiency in handling customer requests.
- Implemented SMS notifications, improving communication with customers and reducing manual follow-ups.
- Streamlined service order process, enabling real-time tracking and updates for customers, enhancing satisfaction.
- Optimized product database management resulted in enhanced control over serviced customers and brands, enabling more efficient oversight and operations.
- Automated PDF document generation for service summaries, improving documentation processes and accuracy.
- Successfully integrated low-code tools, ensuring a smooth transition from the previous system without disruption.
- Provided Bike-Space with a dynamic tool that addressed immediate needs and paved the way for future growth and innovation.
- Conducted comprehensive training sessions for employees on navigating the new system, covering every aspect of the application to ensure the client fully embraces and benefits from the new software.
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